River Cree Privacy & Data Use
At River Cree, we protect personal information across our website, mobile application, and in-person services in Canada.
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When you interact with us online or on-site, we collect only what is needed to deliver services and meet compliance requirements.
Our physical location is 300 East Lapotac Blvd, Enoch, Alberta T7X 3Y3, and these privacy practices apply there as well.
Information we collect
Some information comes directly from you when you create an account, place a reservation, or join a Players Club program.
- Account and identity details used to set up access and confirm eligibility.
- Contact details used for confirmations, support follow-ups, and service updates.
- Payment and transaction details used to complete bookings and related transactions.
- Membership details used to manage Players Club rewards and benefits.
We also collect certain information automatically when you use our website or mobile application, such as device and usage data.
On-site surveillance
For security and regulatory purposes, casino premises use surveillance focused on public operational areas.
This surveillance does not typically extend to private areas such as hotel rooms and restrooms.
Data Security & Protection
We use technical and organizational measures designed to reduce unauthorized access, alteration, disclosure, or destruction of data.
These controls support account security, payment handling, reservation workflows, and ongoing service operations.
However, no transmission or storage system is completely secure, and absolute security cannot be guaranteed.
How we share information
We share information only when it supports operations, meets legal obligations, or reflects choices you make with consent.
- Service providers supporting functions such as payments, hotel systems, and IT operations.
- Corporate affiliates, including a parent company, subsidiaries, and affiliates for aligned purposes.
- Lawful disclosures required by regulation, legal process, or governmental requests.
Service providers are contractually required to protect your information.
We do not sell your personal information to third parties.
Your Rights & Requests
Depending on your location, you may have rights and choices related to how we handle personal information.
Requests typically relate to access, accuracy, portability, and marketing preferences.
- Access to personal information we hold about you.
- Correction of inaccurate or outdated details.
- Deletion requests, subject to certain exceptions.
- Opt-out of marketing communications at any time.
- Data portability in a structured, machine-readable format.
We retain personal information only as long as needed for the purposes described, unless a longer period is required or permitted by law.
Transfers outside Canada
We primarily store and process information in Canada, though some service providers may operate in other countries.
When information is transferred outside Canada, we use safeguards designed to protect it and comply with applicable data protection laws.
Cookies & App Technologies
Cookies and similar technologies help our website and mobile application function properly and remember key settings.
These technologies support authentication, preference storage, usage analysis, and delivery of targeted content.
You can manage cookies through browser settings and other tools, but disabling cookies may limit certain features.
Age and minors
Our services are not intended for individuals under the legal gambling age in Alberta (18 years).
We do not knowingly collect personal information from minors and will delete it if we discover it was collected inadvertently.
Policy updates
We may update this privacy policy for operational, legal, or regulatory reasons.
Material changes are communicated by posting an updated policy with an updated “Last Updated” date.
Summary table
| Topic | Key details | Additional notes |
|---|---|---|
| Information you may provide |
|
Examples listed include: Full name and Contact informatio. |
| How information is used |
|
Applies when you visit the website, use the mobile application, or interact at the physical location. |
| Cookies & similar technologies | Used to enhance experience on the website and mobile application. |
Help to:
|
| Data retention | Personal information is retained as long as necessary to fulfill the purposes in the Privacy Policy, unless a longer period is required or permitted by law. | Retention considers: amount, nature, sensitivity, potential risk of harm, and applicable legal requirements. |
| International data transfers | Information is primarily stored and processed in Canada. | Some service providers may be located in other countries; transfers outside Canada include steps to ensure appropriate safeguards and compliance with applicable data protection laws. |
| Sharing & disclosure scenarios |
|
Additional cases:
|
| User rights & choices |
Depending on your location, rights may include:
|
To exercise rights, contact using details in the “Contact Us” section. |
| Children’s privacy | Services are not intended for individuals under the legal gambling age in Alberta (18 years). | If personal information from a minor is inadvertently collected, steps will be taken to delete it; the policy also states they do not knowingly collect personal information from minors. |
| Security & limits | Appropriate technical and organizational measures are implemented to protect personal information from unauthorized access, disclosure, alteration, or destruction. | Absolute security cannot be guaranteed; no transmission or storage system is completely secure. |
| Policy updates | May be updated for operational, legal, or regulatory reasons. | Material changes are notified by posting an updated Privacy Policy on the website and mobile application with an updated “Last Updated” date. |
Contact options
If you have questions, concerns, or requests about privacy, contact our Privacy Officer at River Cree.
River Cree Resort & Casino
300 East Lapotac Blvd
Enoch, Alberta T7X 3Y3
Canada
Phone: 1-844-425-CREE (2733)
Customer Support: 780-484-2121
To exercise privacy rights, use the contact details above.